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Because reducing health disparities is a community-wide effort, CCHS is partnered with the UC Berkeley School of Public Health, UCSF, and Kaiser Permanente. We are also collaborating with San Mateo, San Joaquin, Los Angeles, and San Francisco Counties on different grants along with San Francisco General Hospital.

UC San Francisco
LEADing Organizational Change: Advancing Quality through Culturally Responsive Care

The LEAD program is a 3-year initiative to support public healthcare settings improve the quality of healthcare received by the racially and ethnically diverse populations that they serve. The LEADing Organizational Change, or LEAD program has identified cultural and linguistic competence as an important strategy for reducing health disparities. The goal of the program is to help public healthcare institutions establish and improve culturally competent health services through education, consultation, and training programs focused on reducing health disparities for diverse patient populations.

In Contra Costa County, the LEAD Program has taken on a project to improve prenatal services for Latina women in East County. Contra Costa Health Services Hospital and Clinics will train its staff in East County to improve their ability to provide culturally and linguistically appropriate services to Latina women in hopes of increasing their access to prenatal, delivery, and postnatal services. In addition, this project hopes to educate the Latino community about prenatal care and how the healthcare system works to assist them.


Kaiser is a leader in working to build cultural competency in the health care industry. As part of its internal education program, Kaiser has developed handbooks that show how to better understand individual populations and the role that culture plays in treatment outcome. The "Provider's Handbook on Culturally Competent Care" brings the issue of cultural competence and sensitivity to healthcare professionals treating diverse populations, including Latinos, African Americans, Asian and Pacific Island Americans, and Lesbians, Gays, Bisexuals, and Transgendered. In addition, Kaiser also established the Institute for Culturally Competent Care that is dedicated to supporting innovations in delivering culturally competent care.

Recently Kaiser took on the EMS project which was a study conducted by Contra Costa County regarding the use of EMS in ethnically and linguistically diverse communities and their level of cultural competency. The study showed that the need for training/educating EMS workers on cultural competency was necessary. The EMS Project is an effort to provide education and training to EMS workers in cultural competency and communication in order to function and act effectively and appropriately in diverse cultural interactions and settings.

UC Berkeley School of Public Health

The School of Public Health at UC Berkeley is committed to multiculturalism and diversity through a host of programs, services, and resources available to students, faculty and community partners. The school is a well-known research institute that supports a wide range of studies regarding health from a multitude of perspectives. Through collaboration and establishing partnerships with other research and educational organizations, the School of Public Health honors its mission to "develop, apply, and share knowledge from multiple disciplines to promote and protect the health of the human population, with sensitivity to multicultural perspectives."

The connection between Contra Costa Health Services and UC Berkeley is through training, evaluation support and providing interns. The school arranges summer internships for students interested in the field of healthcare that allow them to contribute to local and state-based initiatives that have important impact on communities.