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Contact Us (for members)

Call us at 1-877-661-6230 (TTY 711)

  • Option 1: 24-hour Advice Nurse Line
    Call if you have a medical problem or if you have a medical question. The Advice Nurse can tell you if you need to go to urgent care or the emergency room, give you self-care instructions, schedule a telehealth appointment with a doctor, and more! Available 24 hours a day, 7 days a week, 365 days a year.
    (For medical emergencies, please call 911 (TTY 711).)

  • Option 2: Member Services
    Our Member Services Department can take care of most member issues. Call us Monday – Friday, 8am- 5pm

  • Option 3: Pharmacy Services
    Call if you are a member with questions specific to pharmacy. Available Monday – Friday, 8am – 5pm.

  • Option 4: Mental Health Referrals & Authorizations
    Call if you are a member seeking mental health services.

  • Option 5: Appointment Unit for Contra Costa County Regional Medical Center (CCRMC) Hospital & Clinics
    If you want to schedule an appointment with the County Hospital or Clinics, you can select this option.

  • Option 6: Marketing
    Call our Marketing Department if you want to learn more about our plans or want to learn how to sign up for Medi-Cal. Available Monday – Friday, 8am – 5pm.


Reach us online

  • If you are not happy about a service you received or you disagree with a health plan decision, fill out our online grievance / appeals form.

  • If you want to change your primary care provider (PCP) or you want to be assigned to Kaiser, fill out our online Change PCP form.

  • If you want an ID card mailed to you, fill our online form to get a new ID card.

  • If you want to learn more about your health plan benefits, refer to your Member Handbook online

  • If you want a printed copy of any of our member materials, fill out the form on our Member Materials webpage.

  • For any other issues, you may send us a message using this online form.





Fax us or Mail us

  • If you received a bill from a provider, please fax the bill to us at 925-313-6047 or mail it to us at:

    CCHP Member Services - Bill
    595 Center Ave Ste 100
    Martinez, CA 94553

  • If you have are not happy about a service you received or disagree with a health plan decision, you may send us a letter describing the issue or fill out a grievance / appeals form and fax it to us at 925-313-6047 or mail it to us at:

    CCHP Grievance / Appeals Unit
    595 Center Ave Ste 100
    Martinez, CA 94553

  • Any other letters or correspondence from members may also be faxed or mailed to Member Services

    FAX 925-313-6047.
    Fax requests will be processed the next business day.

    Mailing address:
    CCHP Member Services
    595 Center Ave Ste 100
    Martinez, CA 94553