Contact Us (for members)

Option 1: 24-hour Advice Nurse Line
Call if you have a medical problem or if you have a medical question. The Advice Nurse can tell you if you need to go to urgent care or the emergency room, give you self-care instructions, schedule a telehealth appointment with a doctor, and more! Available 24 hours a day, 7 days a week, 365 days a year.
(For medical emergencies, please call 911.)
Option 2: Member Services
Our Member Services Department can take care of most member issues. Call us Monday – Friday, 8am- 5pm
Option 3: Pharmacy Services
Call if you are a member with questions specific to pharmacy. Available Monday – Friday, 8am – 5pm.
Option 4: Mental Health Referrals & Authorizations
Call if you are a member seeking mental health services.
Option 5: Appointment Unit for Contra Costa County Regional Medical Center (CCRMC) Hospital & Clinics
If you want to schedule an appointment with the County Hospital or Clinics, you can select this option.
Option 6: Marketing
Call our Marketing Department if you want to learn more about our plans or want to learn how to sign up for Medi-Cal. Available Monday – Friday, 8am – 5pm.

If you are not happy about a service you received or you disagree with a health plan decision, fill out our online grievance / appeals form.
If you want to change your primary care provider (PCP) or you want to be assigned to Kaiser, fill out our online Change PCP form.
If you want an ID card mailed to you, fill our online form to get a new ID card.
If you want to learn more about your health plan benefits, refer to your Member Handbook online
If you want a printed copy of any of our member materials, fill out the form on our Member Materials webpage.
For any other issues, you may send us a message using this online form.

If you received a bill from a provider, please fax the bill to us at 925-313-6047 or mail it to us at:

CCHP Member Services - Bill
595 Center Ave Ste 100
Martinez, CA 94553
If you have are not happy about a service you received or disagree with a health plan decision, you may send us a letter describing the issue or fill out a grievance / appeals form and fax it to us at 925-313-6047 or mail it to us at:

CCHP Grievance / Appeals Unit
595 Center Ave Ste 100
Martinez, CA 94553
Any other letters or correspondence from members may also be faxed or mailed to Member Services

FAX 925-313-6047.
Fax requests will be processed the next business day.

Mailing address:
CCHP Member Services
595 Center Ave Ste 100
Martinez, CA 94553