Contact Us (for members)

Call us at 1-877-661-6230 (TTY 711)
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Option 1: 24-hour Advice Nurse Line
Call if you have a medical problem or if you have a medical question. The Advice Nurse can tell you if you need to go to urgent care or the emergency room, give you self-care instructions, schedule a telehealth appointment with a doctor, and more! Available 24 hours a day, 7 days a week, 365 days a year.
(For medical emergencies, please call 911 (TTY 711).) -
Option 2: Member Services
Our Member Services Department can take care of most member issues. Call us Monday – Friday, 8am- 5pm -
Option 3: Pharmacy Services
Call if you are a member with questions specific to pharmacy. Available Monday – Friday, 8am – 5pm. -
Option 4: Mental Health Referrals & Authorizations
Call if you are a member seeking mental health services. -
Option 5: Appointment Unit for Contra Costa County Regional Medical Center (CCRMC) Hospital & Clinics
If you want to schedule an appointment with the County Hospital or Clinics, you can select this option. -
Option 6: Marketing
Call our Marketing Department if you want to learn more about our plans or want to learn how to sign up for Medi-Cal. Available Monday – Friday, 8am – 5pm.

Reach us online
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If you are not happy about a service you received or you disagree with a health plan decision, fill out our online grievance / appeals form.
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If you want to change your primary care provider (PCP) or you want to be assigned to Kaiser, fill out our online Change PCP form.
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If you want an ID card mailed to you, fill our online form to get a new ID card.
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If you want to learn more about your health plan benefits, refer to your Member Handbook online
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If you want a printed copy of any of our member materials, fill out the form on our Member Materials webpage.
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For any other issues, you may send us a message using this online form.


Fax us or Mail us
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If you received a bill from a provider, please fax the bill to us at 925-313-6047 or mail it to us at:
CCHP Member Services - Bill
595 Center Ave Ste 100
Martinez, CA 94553 -
If you have are not happy about a service you received or disagree with a health plan decision, you may send us a letter describing the issue or fill out a grievance / appeals form and fax it to us at 925-313-6047 or mail it to us at:
CCHP Grievance / Appeals Unit
595 Center Ave Ste 100
Martinez, CA 94553 -
Any other letters or correspondence from members may also be faxed or mailed to Member Services
FAX 925-313-6047.
Fax requests will be processed the next business day.
Mailing address:
CCHP Member Services
595 Center Ave Ste 100
Martinez, CA 94553