A3 Miles Hall Crisis Call Center
The A3 Miles Hall Crisis Call Center is the central component of the A3 model. Once fully rolled out, the high-tech call center will operate 24/7. Trained mental health clinicians triage calls and provide care over the phone or send a care team.
For support, call the A3 Miles Hall Call Center at 833-443-2672.
Hours of operation
- Weekdays, 8 a.m. – 7:30 p.m.
- Saturdays, 8 a.m. – 5 p.m.
About Miles Hall
The A3 Miles Hall Call Center is named in honor of Miles Hall and the hundreds of other Contra Costans who face the challenge of a mental health incident, as well as the added jeopardy of getting the wrong help or no help at all.
Miles was a 23-year-old Black man who was tragically killed by law enforcement while suffering a severe mental health incident. Before the incident, Miles' mother Taun, found there were no places for him to go to get help unless he was a danger to himself or others, or gravely ill.
After Miles' death, Taun advocated for system-wide change to prevent unnecessary suffering and loss of life. Recognizing the enormous need for a system to help people in need and prevent mental health incidents from becoming emergencies, A3 was created.